In Mid-September, a young boy was with his mother in the Food Court Abbeycentre, Newtonabbey when he suddenly had an epileptic fit. His mother was very distressed as she was on her own. One of our Operatives Jean immediately raised the alarm and ensured screens were erected to encircle the young boy and his mother creating privacy. She stayed with the mother and young boy reassuring them until he recovered. She then arranged an exit through the service corridors again allowing privacy for the mother and boy.

The next day the boys’ mother contacted the shopping centre and commended Jean on her quick reactions and how she supported her.

A shopping voucher for Abbey Centre was presented to Jean for her efforts by Alison Walker (Account Manager) & Mark Stewart (Centre Manager) both pictured with Jean Welsh.