Sinead Grogan – Healthcare Operations Manager at Momentum Support.
In May 2015, Sinead Grogan, the Healthcare Operations Manager for Momentum Support oversaw the addition of the Mater Hospital to Momentum’s list of healthcare sites – making Momentum one of the largest suppliers of healthcare cleaning and facility services in Ireland.
Healthcare Operations at Momentum already provided cleaning and ancillary services such as window cleaning, pest control, grounds maintenance and decanting services to a number of major Irish hospitals and healthcare facilities before adding The Mater Hospital Dublin to the roster. Hot on the heels of the contract win at The Mater also came Momentum Support’s recent retention of St. James’s Hospital and the Adelaide and Meath Hospital (AMNCH) – proving once again that Momentum Support have, and will continue, to “deliver on their promises” by retaining these extensive healthcare sites through full public tender process.
Sinead has worked in healthcare for all of her professional life, starting her career cleaning at St. James’s hospital, before becoming Quality Assurance Manger at the hospital and joining Momentum Support in 2012 as site manger. She now heads a team of c. 500 staff, spread over 6 diverse sites. “It’s all about the patient experience” says Sinead “our duty is to deliver a clean hospital at all stages of the patient experience. Without a clean hospital, healthcare simply cannot function”.
The cleaning contract at the Mater Hospital represents an important first in Momentum’s history, as it is the first time the company is responsible for cleaning medical equipment as well the cleaning of all high, medium and low-risk areas. This first builds upon the successful trial Momentum Support are still running at St. James’s Hospital where in two wards, Momentum staff are responsible for cleaning all equipment and elements, many of which before had been the responsibilities of the Healthcare Assistants (HCAs) and nurses. “Traditionally, any particular element, such as a bed for example, could be cleaned by three different teams. The cleaning contractor would clean the frame, the HCA – the mattress, and if there were any bodily fluids involved, this would be cleaned by the nurses/HCA. With the new arrangement – we are responsible for cleaning all aspects of each element, which has freed up HCAs and nurses for other duties and direct patient care”.
The run-up to the switchover at midnight on the 1st of May 2015 was a hectic time, recalls Sinead. “The whole team worked very hard in the weeks before the handover, getting everything from uniforms, machinery and training ready for the big day. We got great support from all across Momentum, irrespective of area. Myself and Laura Whelan, the site manager, were in the hospital for 48 hours straight in the 2 days coming up to the handover. We felt like Santa Claus on the night before Christmas going through the hospital laying out new uniforms and placing the new machinery in readiness for the team the following morning.”
Training has played a huge part in the project, with each of the 140 staff being re-trained onsite at The Mater hospital for minimum disruption. “The training is continuous” says Sinead, “Katarzyna, the training/quality assurance office is doing a great job, and is onsite for ongoing training for the foreseeable future”.
“We have already had one HIQA inspection” says Sinead, “and I don’t let unannounced inspections unsettle the team at all. As I always say, there’s a patient, a visitor and a member of staff coming through the doors every day – so if every day we hold ourselves to the highest of standards, we are ready for any inspection”.
Sinead also headed up the team that won the Gold Standard in Accommodation Awards in 2014 for the H&H Building at St. James’s Hospital. “It’s a really big deal” says Sinead “it’s incredible recognition for Lorna, the site supervisor and her team there as this was the first year we had entered the awards – they do a really fantastic job”.
Outside of work, Sinead calls her children, her “other job”. She loves to read, a lifelong habit she has passed onto her children, and greatly enjoys taking Jasper – the family miniature schnauzer for his daily walks with her partner. She also remarkably finds time for the extremely demanding TRX suspension workout. “It’s exercise at the end of a rope” says Sinead, “it’s great for focus and gives me some me-time”.
“What I love about my job” says Sinead, “is that no two days are the same. In healthcare you literally don’t know what each new day is going to bring.”